Policies
The following policies apply for in person events, classes and appointments in our office space at 5850 Fayetteville Street, Suite 202, Durham NC 27713.
COVID-19 Protocols
We want to keep everyone as safe as possible, but still very much value the in-person nature of our business. We ask that when you enter our space, you follow these guidelines:
Masks are Provider Discretion: We are leaving masking requests up to each provider and client. If you feel more comfortable with masking during your session, please let your provider know.
Cancelation Fees: If you give us at least 3 hours notice that you or someone you live with is experiencing COVID-19/flu symptoms, we will waive all cancelation fees (a doctors note may be required).
No Symptomatic Individuals: If you, or anyone in your household, have experienced symptoms, we are that you do not come into the space.
10 Days Since Start of Symptoms: Per the CDC, our clientele fall into the higher risk population (pregnant, newly postpartum and/or newborns), so we ask that if you have tested positive, you refrain from coming into our office until it has been a minimum of 10 days since the start of symptoms.
Industrial Grade Purifiers: We have invested in high quality air purifiers to run the entire time anyone is present in the space
Enhanced Cleaning Between Clients: We will thorough clean between clients to ensure all high touch surfaces are safe.
Pre-Registration Required
Pre-registration and payment for all classes is required and can be done so online. We do not accept walk-in appointments for individual or group appointments.
Cancellation Policy
In the event that you need to cancel or reschedule your appointment, we ask for notice as outlined below for each service. We do our best to accommodate our clients and practitioners in space, so if you have any questions, please reach out as needed.
Private Massage Therapy, Lactation Services, and Yoga Sessions: We understand that changes in your schedule may occur, but we can kindly ask for a minimum of 24 hours notice via the online scheduler, email, or voicemail. For cancellations less than 24 hours in advance, we will retain 75% of the cost of the session. For no show appointments, we will retain the full fee.
Group Classes (Including Yoga): We try to be mindful of your schedules, but our group classes are dynamic and need the group atmosphere. Because of these, we ask for a minimum of 24 hours for in person classes and a minimum of 6 hours for virtual classes if you need to cancel or reschedule. For cancellations less than 24 hours in advance, we will retain 75% of the cost of the session. For no show appointments, we will retain the full fee.
If you are sick or go into labor, these fees will be waived if at least 3 hours notice is given. A doctors note may be requested.
Late Arrivals
Late arrivals may result in the session (for both individual session and group classes) being shortened to accommodate other clients.
Individual Appointments: Your practitioner will wait for 15 minutes, and if you have not arrived by then, they may leave and you will be considered a no show and responsible for the full fee of the service.
Group Classes: There is a 15 minute grace period for late arrivals, but we do ask that you try to be as respectful to the other students in the class. We will leave a space for you at the back of room. Arrivals after 15 minutes will be considered a no show and responsible for the full fee of the service.
Virtual Appointments: The Zoom will remain open for 15 minutes for late arrivals. After 15 minutes, we cannot guarantee that the practitioner will see you in the waiting room and you will be considered a no show and responsible for the full fee of the service.
No Show Policy
If you do not call or email us, you are responsible for the full fee of the session for a group or individual appointment. Cancelling or rescheduling under 3 hours of your appointment time qualifies as a no-show and you will still be responsible for the full fee of the service. Less than 3 hour notice in times of sickness or going into labor are not exempt from the waived fess.
Notice of Privacy Policies
For lactation clients, please see our Notice of Privacy Policies.
